A career path built around
delivery, coordination, communication, collaboration, continuous improvement, and measurable outcomes.

Key achievements

• •Delivered the CanTel Connect ticketing system end-to-end in three weeks, achieving a 96.8% ticket resolution rate against a 90% target and reducing the open backlog from 8 tickets to 1.
• •Rebuilt the CanTel Connect KPI framework from scratch after identifying a structural flaw in the original measurement model, correcting a metric that was misrepresenting performance across complex ticket types.
• •Built a five-card live Power BI dashboard with custom DAX measures, giving management real-time visibility into support operations for the first time.
• •Currently supporting the SAIHG Enterprise EMR Transformation Programme for St. Andrews Integrated Health Group — contributing to deployment planning, RAID management, governance, and stakeholder coordination across a multi-site healthcare environment

Transferable skills

Key achievements

• •Facilitated full Scrum ceremony cycles across three sprints including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• •Refined 20 or more backlog items against Definition of Ready and Definition of Done standards
• •Delivered all sprint milestones on schedule across all three sprints
• •Built a structured knowledge base in Confluence that improved retrospective transparency across the team

Transferable skills

Key achievements

• •Represented over 120 MSc Project Management students as elected cohort representative
• •Presented structured student feedback at academic board meetings and drove two key policy changes that strengthened academic support systems
• •Received the Gold Level Student Representative Excellence Award from Hertfordshire Students Union for the 2024 to 2025 academic year
• •Received a Certificate of Appreciation from the University of Hertfordshire Hertfordshire Business School in recognition of contributions to the MSc Project Management programme

Transferable skills

Key achievements

• •Contributed to zero critical incidents over a 12-month period through consistent risk assessment and early escalation
• •Maintained GDPR-compliant and safeguarding-standard case documentation across all active cases
• •Led daily handover and team communication, ensuring accurate and timely information transfer across shifts

Transferable skills

Key achievements

• •Maintained consistently error-free daily reporting and cash reconciliation throughout the contract period
• •Delivered high-quality customer experience in a high-volume, fast-paced retail environment
• •Demonstrated adaptability and operational discipline across assisted and self-service checkout points

Transferable skills

Key achievements

• •Increased sales by 40% through implementation of data-driven scheduling and reporting systems
• •Increased brand visibility by 55%
• •Coordinated cross-functional teams including creative, sales, and freelancers across multiple concurrent campaigns over four years
• •Built structured delivery processes from scratch in a startup environment, supporting sustained organisational growth from startup stage to an established brand

Transferable skills