A polished overview. The full CV is tailored on request.

Amdari · Remote

Leading and supporting consultancy engagements with planning, reporting, coordinating cross-functional remote teams, maintaining RAID logs, stakeholder communication,  status reports, and facilitating Agile and hybrid delivery ceremonies across concurrent workstreams

• •Delivered the CanTel Connect ticketing system end-to-end in three weeks, achieving a 96.8% ticket resolution rate against a 90% target and reducing the open backlog from 8 tickets to 1.
• •Rebuilt the CanTel Connect KPI framework from scratch after identifying a structural flaw in the original measurement model, correcting a metric that was misrepresenting performance across complex ticket types.
• •Built a five-card live Power BI dashboard with custom DAX measures, giving management real-time visibility into support operations for the first time.
• •Currently supporting the SAIHG Enterprise EMR Transformation Programme for St. Andrews Integrated Health Group — contributing to deployment planning, RAID management, governance, and stakeholder coordination across a multi-site healthcare environment

Hands-on Agile Coaching Programme · Remote, Australia

Completing a structured Agile coaching programme facilitating full Scrum ceremony cycles, managing Jira sprint boards, writing user stories and acceptance criteria, and documenting Agile artefacts and sprint outcomes in Confluence.

• •Facilitated full Scrum ceremony cycles across three sprints including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• •Refined 20 or more backlog items against Definition of Ready and Definition of Done standards
• •Delivered all sprint milestones on schedule across all three sprints
• •Built a structured knowledge base in Confluence that improved retrospective transparency across the team

University of Hertfordshire — Hertfordshire Business School · Hatfield, United Kingdom

Elected as cohort representative for over 120 MSc Project Management students, acting as the communication bridge between students and faculty, leading structured feedback sessions, tracking improvement actions, and presenting student insights at academic board meetings.

• •Represented over 120 MSc Project Management students as elected cohort representative
• •Presented structured student feedback at academic board meetings and drove two key policy changes that strengthened academic support systems
• •Received the Gold Level Student Representative Excellence Award from Hertfordshire Students Union for the 2024 to 2025 academic year
• •Received a Certificate of Appreciation from the University of Hertfordshire Hertfordshire Business School in recognition of contributions to the MSc Project Management programme

Active Care Group · London, United Kingdom

Coordinating structured support delivery for up to 12 individuals concurrently in a social care environment, applying risk assessment and care planning frameworks, leading daily shift handovers, and maintaining case documentation to safeguarding and GDPR standards.

• •Contributed to zero critical incidents over a 12-month period through consistent risk assessment and early escalation
• •Maintained GDPR-compliant and safeguarding-standard case documentation across all active cases
• •Led daily handover and team communication, ensuring accurate and timely information transfer across shifts

Sainsbury's · Abbeywood, London, United Kingdom

Customer-facing operations role in a fast-paced retail environment, handling sales and payment transactions, managing customer queries across assisted and self-service checkout points, and maintaining accurate daily reporting and cash reconciliation.

• •Maintained consistently error-free daily reporting and cash reconciliation throughout the contract period
• •Delivered high-quality customer experience in a high-volume, fast-paced retail environment
• •Demonstrated adaptability and operational discipline across assisted and self-service checkout points

Amourz Limited · Nigeria

Supporting the planning and delivery of multiple marketing and brand campaigns from concept to completion at a startup organisation, coordinating cross-functional teams including creative, sales, and freelancers, managing timelines and tracking progress, and implementing data-driven scheduling and reporting systems that supported sustained business growth over four years.

• •Increased sales by 40% through implementation of data-driven scheduling and reporting systems
• •Increased brand visibility by 55%
• •Coordinated cross-functional teams including creative, sales, and freelancers across multiple concurrent campaigns over four years
• •Built structured delivery processes from scratch in a startup environment, supporting sustained organisational growth from startup stage to an established brand